IPVideoTalk Frequently Asked Questions
GVC3200 Series Room Systems
Frequently Asked Questions
A: The amount of storage space used per meeting hour depends on three things, if you’re using a Room System Plan or a Web Plan, if you use screen-sharing and video, and the video resolution. To get general idea of recording hours available per GB of storage please see the table below.
|Plan Type and Meeting Style||Resolution||Approximate Recording Hours per 1 GB||Approximate Recording Hours per 2GB|
|Room System Plan with video and screen sharing||1080P||~4 Hours||~8 Hours|
|Web Plan with video and screen sharing||720P||~6 Hours||~12 Hours|
|Using Room System or Web Plan, no video, screen sharing only||1080P||~20 Hours||~40 Hours|
No. Users could host and start the meeting via the URL in the host's invitation Email, or host the meeting by Host Code.
A: 1. Your web browser might not allow you to access the plugin. Please set “Allow” by going into your web browser settings to enable the components.2. Your web browser may be outdated, please upgrade to the latest version. 3. Ensure that you are not using “Privacy” or “Incognito” browsing modes when trying to install the plugin.
A: The presenter needs to make the PowerPoint full screen on the local PC before sharing the screen. Once the PowerPoint is full screen, share the screen, and the presenter could select the full screen one to share with the 2 PowerPoint windows.
A: When using Google Chrome: Google Chrome supports hot swapping. This means that users can simply plug in the external audio device, and it will be automatically used for the meeting. When using Firefox: Before the meeting begins, plug in the audio device that you want to use. Once the device is plugged in, open the Firefox browser next refresh your web browser by pressing F5.
A: If the network condition is not stable, the video might take longer than expected to load. Please check the following:
Confirm that the network status is stable. Use speedtest.com to confirm that your upload and download speeds are as expected. Check for packet loss by clicking on the “Settings” button on the bottom left of the web page. After confirming the above, refresh the web page and rejoin the meeting.
A: This means the meeting host disabled the public listing of attendees. The “Display Attendees List/Status” option is automatically disabled and it cannot be enabled for during the meeting.
A: If the meeting host leaves the meeting, but does not end the meeting the meeting will continue.
A: To become the meeting host using WebRTC:
Step 1: Please obtain the host code from the scheduled meeting. Log in to the IPVideoTalk Portal->Meetings. The host code can also be found in the notification email that states “You have a meeting to host”.
Step 2: While the meeting is in session, from the meeting information page, click on “Host meeting”, and enter the 4-digit host code to become the meeting host.
A: This is a compatibility issue with Firefox. You may click on enhancewindowbuffer.reg to download and run the registry file on your PC, after downloading, restart your PC.
A: This is the effect of a connection protection measure by IPVT server. When WebRTC client lost connection and exits the meeting abnormally (maybe caused by unstable network), IPVT server will still keep this connection for about 1 minute until it receives the reply from the WebRTC client. Otherwise, it will terminate the connection, and kick the client out. So, there will be duplicate attendees on participant list while the WebRTC client re-joins the meeting on a new tab during this period.
A: Please make sure you are not using "Privacy" or "Incognito" browsing mode when installing the add-ons on your browser.
A: Users could reset the security level in Internet Options to resolve this issue. To do this, on your IE browser, please click on Settings icon on the upper right -> select "Internet Options"-> select "Security" tab, then click on "Reset all zones to default level" and apply the setting. Once done, please restart IE browser and join the meeting again.
A: When using Safari on MAC OS as WebRTC client, after installing the plug-in, please make sure to restart the browser manually by clicking on Safari icon on “Dashboard” and selecting “Quit” in the pop-up menu. Then you can open Safari again and use the meeting link to join the meeting.
A: Please make sure you have enabled IPVideoTalk plug-in when the permission request window pops up. If no window pops up (known issue when using IPVideoTalk on Safari v10.0+), please follow below steps to resolve the issue:
1. Choose "Safari"->"Preferences".
2. Click on "Security", make sure "Allow Plug-ins" is enabled.
3. Click on "Plug-in Settings" and select "IPVideotalk" plug-in from the list on the left side.
4. For "meetings.ipvideotalk.com" plug-in, change the option from "Ask" to "On". 5. Restart the browser to join the meeting.
A: The existing chatting history is only visible if the user rejoins the same meeting via the same browser using the same name and Email address.
A: It is recommended to use the same version as the computer's OS. Otherwise, users may encounter video/audio issue during the meeting.
A: Below is a chart for the required minimum bandwidth to insure proper function of audio, video and screen sharing during an IPVideoTalk Web Meeting.
A: Users could join the IPVideoTalk meeting via Firefox, Chrome, Opera, IE and Safari. The supported session features for each WebRTC client are listed below:
A: “Device Code” can be found on GVC3200/GVC3202/GVC3210 LCD menu. If the GVC3200/GVC3202/GVC3210 is booted up for the first (or after factory reset), the “Device Code” is also displayed in Setup Wizard. To find the device code, go to the menu from the GVC ->Applications->IPVideoTalk->Settings. If this is the first time that the device has been turned on, the “Device Code” is also displayed in the Setup Wizard.
A: On GVC3200/GVC3202/GVC3210 LCD menu->Applications->IPVideoTalk->Settings, click on option “Business” and select option “UnLink”.
A: No, the GVC3200/GVC3202/GVC3210 does not currently support chat during a meeting.
A: No. Users can only invite attendees via email from the IPVideoTalk Portal.
A: No, you can only start or cancel a meeting from the GVC3200/GVC3202/GVC3210.
A: From the GVC, go the menu->Applications->IPVideoTalk->Settings, and select “Current plans,”this will reveal the plan details. Users can also see the current plan on the GVC3200/GVC3202/GVC3210 web UI->Settings->IPVideoTalk->General.
A: No, once a WebRTC participant becomes the meeting host during a meeting by entering the host code, they will remain the host for the duration of the meeting.
A: If the GVC3200/GVC3202/GVC3210 is not the host in the meeting, this GVC3200/GVC3202/GVC3210 has no authentication to add other GVC3200/GVC3202/GVC3210 devices into this meeting room. Only the GVC hosting the meeting can add other participants to the meeting.
A: From the GVC’s call menu, select “IPVideoTalk” as the calling ID and click on the green “Call” button to start an instant meeting. This can also be done on GVC3200/GVC3202/GVC3210 web UI->Call page by selecting IPVideoTalk ID and clicking on the green “Call” button.
A: On GVC3200/GVC3202/GVC3210 LCD, go to Call interface which shows the current ongoing meeting, click on “More” option on the bottom menu and select “Meeting info”.
Users could also find meeting information from GVC3200/GVC3202/GVC3210 web UI->Call page. Click on the floating green handset icon on the right side of the page which indicates to active a call, select the icon for “Call Details” and click on the meeting name to view meeting information.
A: If the participant is another GVC3200/GVC3202/GVC3210, the user can see the participants list displayed in “Call Details” on your GVC3200/GVC3202/GVC3210 call interface in the bottom menu. If the participant is joined from WebRTC, your GVC3200/GVC3202/GVC3210 will only show the notification from the upper left at the moment when the client joins the meeting. After that, you will not be able to see them listed on your GVC3200/GVC3202/GVC3210.
A: If the participant is another GVC3200/GVC3202/GVC3210, the audio control options for the participant will be available in “Conf control” on your GVC3200/GVC3202/GVC3210 call interface bottom menu. If the participant is joined from WebRTC, your GVC3200/GVC3202/GVC3210 will not be able to see them listed or control their audio options.
A: If the participant is another GVC3200/GVC3202/GVC3210, you can remove the participant from your own GVC3200/GVC3202/GVC3210. If the participant is joined via WebRTCthe participant can only be removed from a WebRTC client who is hosting the meeting.
A: On the GVC3200/GVC3202/GVC3210 calling interface, click on the “More” icon to check the meeting information, the Host Code will be displayed there. This can also be found from the GVC3200/GVC3202 Web UI on the Call Details page.
When receiving the Call Failed message, please confirm the following:`` Ensure that your plan is active, and has not expired. If your plan is expired the call will fail. This can be confirmed by logging in to the IPVideoTalk.com IPVideoTalk Portal, and reviewing the Plans tab. Confirm that the GVC you are calling has an active account. Be sure that your GVC firmware is up to date, and that the GVC you are calling is also up to date.
Please kindly update your GVC/GAC to the latest stable firmware. If this doesn't help it may be related to GVC/WebRTC participants using high-volume speakers while being in the same proximity. Using a headset, adjusting the volume of the speaker, or closing the distance between GVC/WebRTC participants will help to solve the problem.
A: To make a first time purchase, upgrade or renew your account please contact your Distributor or Reseller.
A: There are two ways to check the expiration date of your plan. To check via the GVC go into the GVC Menu then select Applications->IPVideoTalk->Settings, and see option “Current plans”.
Log in to the IPVideoTalk Portal as an Admin and select the “Plans” tab. All devices with plan subscription and expiration information are listed.
A: 1. Here is the list of ports used by IPVideoTalk:
|Servers(including Portal, SIP, Media)||HTTP/HTTPS||80, 443|
|TCP/TLS||443, 20000, 20001, 30000, 30001|
|UDP||20000-65000||Android APP||HTTP/HTTPS||80, 443|
A: There are three main ways that meetings and meeting data are protected:
1. Ensure that unwanted participants are unable to join a meeting by using the password protection feature. This can be done from the IPVideoTalk portal when the meeting is being scheduled, create any password from 1-8 characters. When attendees join, they will be required to type in the password before being joined to the meeting.
2. All traffic including signaling, audio, video and stored user data are encrypted by the Advanced Encryption Standard (AES).
IPVideoTalk’s internal system structure is concealed behind a firewall making it difficult for hackers to gain knowledge about the structure and perform an attack.