IPVideoTalk Frequently Asked Questions
IPVideoTalk Cloud Meetings
Frequently Asked Questions
A: The amount of storage space used per meeting hour depends on three things, if you’re using a Room System Plan or a Web Plan, if you use screen-sharing and video, and the video resolution. To get general idea of recording hours available per GB of storage please see the table below.
|Plan Type and Meeting Style||Resolution||Approximate Recording Hours per 1 GB||Approximate Recording Hours per 2GB|
|Room System Plan with video and screen sharing||1080P||~4 Hours||~8 Hours|
|Web Plan with video and screen sharing||720P||~6 Hours||~12 Hours|
|Using Room System or Web Plan, no video, screen sharing only||1080P||~20 Hours||~40 Hours|
A: The default server is chosen based on the location of the person who schedules the meeting. The user who schedules the meeting can also manually select the server location in the IPVideoTalk Portal when editing the meeting. The options are Frankfurt (Germany), Oregon (US) and Tokyo (Japan). In the case of multiple participants, in webinar scenario for instance, it is recommended to change manually the server's location to the closest one to most participants’ location.
A: Meeting administrators can change the server's location when scheduling a meeting from IPVideoTalk Portal by clicking on the drop-down list next to Server's location field, 3 options are available: Frankfurt, Oregon and Tokyo.
A: Users can retrieve their password by going to the sign in page (account.ipvideotalk.com/login) and clicking on the Forgot Password link. An email will be sent to your account, follow the prompts in the email to reset your password. If you don’t have Admin rights to your account, please contact your Administrator for assistance.
A: The host code is a 4-digit number for WebRTC participants joining the meeting as a host. To find the host code for a meeting, please login to the IPVideoTalk Portal, go to the “Meetings” tab and select the specific scheduled meeting. The host code is listed there. When joining the meeting via WebRTC, the participant can enter the host code to become the host for this meeting.
“Host code” can also be found in the notification Email “You have a meeting to host” to the meeting host Email address.
A: The meeting host will receive notification Email in this Email address to indicate “You have a meeting to host”. The Email lists meeting time, meeting ID and Host code.
A: 1. Your web browser might not allow you to access the plugin. Please set “Allow” by going into your web browser settings to enable the components. 2. Your web browser may be outdated, please upgrade to the latest version. 3. Ensure that you are not using “Privacy” or “Incognito” browsing modes when trying to install the plugin.
The presenter needs to make the PowerPoint full screen on the local PC before sharing the screen. Once the PowerPoint is full screen, share the screen, and the presenter could select the full screen one to share with the 2 PowerPoint windows.
A: When using Google Chrome: Google Chrome supports hot swapping. This means that users can simply plug in the external audio device, and it will be automatically used for the meeting. When using Firefox: Before the meeting begins, plug in the audio device that you want to use. Once the device is plugged in, open the Firefox browser next refresh your web browser by pressing F5.
A: If the network condition is not stable, the video might take longer than expected to load. Please check the following:
Confirm that the network status is stable. Use speedtest.com to confirm that your upload and download speeds are as expected. Check for packet loss by clicking on the “Settings” button on the bottom left of the web page. After confirming the above, refresh the web page and rejoin the meeting.
A: This means the meeting host disabled the public listing of attendees. The “Display Attendees List/Status” option is automatically disabled and it cannot be enabled during the meeting.
A: If the meeting host leaves the meeting, but does not end the meeting, the meeting will continue.
A: To become the meeting host using WebRTC:
Step 1: Please obtain the host code from the scheduled meeting. Log in to the IPVideoTalk Portal->Meetings. The host code can also be found in the notification email that states “You have a meeting to host”.
Step 2: While the meeting is in session, from the meeting information page, click on “Host meeting”, and enter the 4-digit host code to become the meeting host.
A: This is a compatibility issue with Firefox. You may click on enhancewindowbuffer.reg to download and run the registry file on your PC, after downloading, restart your PC.
A: This is the effect of a connection protection measure by IPVT server. When WebRTC client lost connection and exits the meeting abnormally (maybe caused by unstable network), IPVT server will still keep this connection for about 1 minute until it receives the reply from the WebRTC client. Otherwise, it will terminate the connection, and kick the client out. So, there will be duplicate attendees on participant list while the WebRTC client re-joins the meeting on a new tab during this period.
A: Please make sure you are not using "Privacy" or "Incognito" browsing mode when installing the add-ons on your browser.
A: Users could reset the security level in Internet Options to resolve this issue. To do this, on your IE browser, please click on Settings icon on the upper right -> select "Internet Options"-> select "Security" tab, then click on "Reset all zones to default level" and apply the setting. Once done, please restart IE browser and join the meeting again.
A: When using Safari on MAC OS as WebRTC client, after installing the plug-in, please make sure to restart the browser manually by clicking on Safari icon on “Dashboard” and selecting “Quit” in the pop-up menu. Then you can open Safari again and use the meeting link to join the meeting.
A: : Please make sure you have enabled IPVideoTalk plug-in when the permission request window pops up. If no window pops up (known issue when using IPVideoTalk on Safari v10.0+), please follow below steps to resolve the issue:
1. Choose "Safari"->"Preferences".
2. Click on "Security", make sure "Allow Plug-ins" is enabled.
3. Click on "Plug-in Settings" and select "IPVideoTalk" plug-in from the list on the left side.
4. For "meetings.ipvideotalk.com" plug-in, change the option from "Ask" to "On". 5. Restart the browser to join the meeting.
A: : The existing chatting history is only visible if the user rejoins the same meeting via the same browser using the same name and Email address.
A: : Below is a chart for the required minimum bandwidth to insure proper function of audio, video and screen sharing during an IPVideoTalk Web Meeting.
|Audio Bandwidth||Video Bandwidth||Screen Sharing Bandwidth|
|Upload||90Kbps||1Mbps||Up to 2Mbps, at least 1Mbps|
|Download||90Kbps||Up to 2Mbps, at least 1Mbps (depends on video resolution)||1Mbps|
A: Users could join the IPVideoTalk meeting via Firefox, Chrome, Opera, Safari, IE and Edge. The supported session features for each WebRTC client are listed below:
A: There are three main ways that meetings and meeting data are protected. 1. Ensure that unwanted participants are unable to join a meeting by using the password protection feature. This can be done from the IPVideoTalk portal when the meeting is being scheduled, create any password from 1-8 characters. When attendees join, they will be required to type in the password before being joined to the meeting. 2.All traffic including signaling, audio, video and stored user data are encrypted by the Advanced Encryption Standard (AES). IPVideoTalk’s internal system structure is concealed behind a firewall making it difficult for hackers to gain knowledge about the structure and perform an attack.
A: 1. Here is the list of ports used by IPVideoTalk:
|Servers(including Portal, SIP, Media)||HTTP/HTTPS||80, 443|
|TCP/TLS||443, 20000, 20001, 30000, 30001|
|UDP||20000-65000||Android APP||HTTP/HTTPS||80, 443|